Most businesses are hard pushed to find the time for an occasional review of rates and understanding modern telephony requires time not available to most finance and IT managers. At Purchase Direct we have developed a service that allows any business to understand its telephony and react to innovation without having to keep pace with the technology themselves. We cover all aspects of your telecommunications portfolio; from traditional fixed, mobile and data technologies, to the many variants of converged or IP telephony.
Initially a desk exercise is performed to identify from invoices and contracts, the connectivity across all business locations, the costs and their usage profiles. Purchase Direct's auditors can then if necessary visit each location to get a proper picture of where connectivity is and what it is being used for.
Once your telephony estate has been created we work with you to review your telecommunications strategy. The agreed strategy is then applied as each of your current contracts expire, delivering savings and service improvements to your business.
Our approach is to build a sustainable cost structure and use reporting and profiling to maximise your savings and deliver management information to improve efficiency.
The final piece to our telecommunications management service is our in-house customer service team who are able to identify, handle and manage any faults you experience quickly and efficiently, ensuring minimum down time.